Help

Our main aim is a happy customer who will love their products for years to come and to this end we will always endeavour to solve any issue or problems you may have. 
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Delivery 
At the present time we are only able to deliver to Mainland UK. Covid 19 has had a considerable impact on the global logistics arena and as such is causing significant delays and back logs in cargo arriving from South East Asia. This situation is on going and will take time to clear. We are monitoring it closely but current events are out of our control and we will endeavour to provide you with an update on your order as soon as we get them. 
For the time being all dates quoted are a guide line only and we will contact you as soon as we have received the goods to us here in the UK. Your co-operation and consideration would be gratefully appreciated during these unprecedented times for all businesses and we hope to be in a position to be able to return to normal delivery times as soon as we can.
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Payment Options
We accept all major payment methods and credit cards.
Via/Visa Debit/Visa Credit/Mastercard/American Express/PayPal/Apple Pay/Google Pay/Klarna. 
All transactions are processed by Shopify Payments and PayPal and are encrypted for your safety. We do require payment in full before we can ship your orders. 
For any issues paying with Klarna, please contact them directly.
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Returns Policy 
Should you not be completely happy with your purchase please contact us within 14 days from the date you receive your order with all your full order details and we will assist you with your return. You will need to hold on to the packaging for your order and the item must be returned to us unmarked and must be in the same condition that it was received in, within 14 days with your delivery note. If all of these terms are upheld then we will issue a refund to you within one week. This does not allow for any faults that have occurred due to misuse, neglect or accident. We do not currently offer a free returns policy and you will be liable for the cost of returns. When returning the goods please ensure that they are well packaged and please use recorded delivery service to return to us. Please contact us prior to returning goods.
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Damaged Orders
We only replace items if they are damaged or defective, in the unlikely event that your item arrives damaged or we have despatched the incorrect item to you please email sales@thebalinesetradingcompany.com with a full description and photographs of the problems you have encountered. Depending on the problem we will endeavour to either replace, repair or refund you as soon as we have assessed the issue. 
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Pre-Order Items
We will always endeavour to provide you with a delivery date for a pre-order however, please allow a week or two after this date to receive your order. We will always endeavour to be as specific as we can but very often matters out of our hands can cause a slight delay. We will always keep you updated with any delays and you are welcome to contact us at any time for an update.
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